why we collect personal data
Your personal details enable us to send you information about our products, respond to a specific enquiry you have and to provide you with products and services for which you apply.
When you fill out our online enquiry forms, we ask for your contact details so that we can deal with your request as efficiently and effectively as possible.
We have the ability to retain information that you provide on an application form, even if you do not submit your application. In order to help improve our customer experience we may use the details you have left to contact you about your application.
Occasionally, we may want to contact you via telephone, post or e-mail. Site visitors have the option to opt in or out of these services by using the opt-outs at the bottom of each request form. You need to be aware that, by submitting the request form without ticking the opt-out options, you will be indicating your consent to receive marketing messages from ourselves, associated and non-associated companies. Associated and non-associated companies may also send you email marketing messages if you have chosen to opt into these. If you wish to opt out of receiving marketing messages at a later date, then please contact us.
We use your personal details for the purpose above only.
All your personal data we receive is treated as confidential. All our employees and any other data processors that may access or process your details must respect this confidentiality.
site security
We use appropriate technical security measures to protect your information. Our website incorporates 128-bit encryption technology so the information being passed between you and us cannot be read or understood by unauthorised persons.
We transmit data with your permission to authorised 3rd parties using 192-bit AES encryption.
website logs
We do not identify who you are when you visit our site. We only collect your or your child's personal details if you provide them to us. We use aggregated visitor data to help us analyse site usage but we do not use individual or personal data for this purpose.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Engage Mutual currently use cookies to evaluate the effectiveness of our advertising, for measuring aggregated visitor data and promotions on third party websites.
The cookies used on the Engage Mutual website do not include any personal information that others could read and understand about you, such as your name or policy numbers.
use of cookies by Engage Mutual
The table below explains the cookies we use and why.
|
cookie
|
name
|
purpose
|
more information
|
|
Google Analytics
|
_utma
_utmb
_utmc
_utmz
|
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited
|
Click here for an overview of privacy at Google
|
|
Adobe Omniture
|
S_cc
S_sq
|
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.
|
Click here for an overview of privacy at Omniture
|
|
Engage Mutual site cookie acceptance
|
cookieregulation
|
This cookie is used to record if a user has accepted the use of cookies on the Engage Mutual website.
|
|
|
Web session cookies
|
ASP.NET_SessionID
ASPSESSION
|
This cookie is essential for filling out online application forms. It is set only for those people using the form. This cookie is deleted when you close your browser.
This cookie is set by our content management system upon arrival at our web site.
|
Visit the Microsoft website
|
|
Advertising Tracking cookie
|
FLC
_drt
id
|
We work with third parties who help us promote our business online. In order to monitor the performance of our online marketing campaigns we use 3rd party Cookies.
As a Mutual it is important we are able to understand where our marketing budget is best spent as the more efficient we can be the better value we can offer our customers.
|
Note to Cashback site shoppers - you will need to have 3rd party cookies enabled in order to receive any cashback offered by these sites. Please refer to their privacy policies for further information. |
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
To opt out of being tracked by Adobe Omniture Analytics visit:
www.omniture.com/en/privacy/product#optout
access to personal details
You can have access to the details we hold about you by emailing us at mail@engagemutual.com or writing to us at the address below. We will require proof of your identity. We also reserve the right to make a small charge based on the charges then prevailing under the relevant legislation. We will comply with the Data Protection Act and other legislation in relation to the disclosure of any information.
how do I get in touch?
If you have any queries on any aspect of our privacy policy, please contact:
The Data Protection Officer
Engage Mutual Assurance
Hornbeam Park Avenue
Harrogate
HG2 8XE
