why we collect personal data

We ask you to provide your personal details to us: either to enable us to send you information about our products; or to respond to a specific enquiry you may have. When you complete our online enquiry forms, we ask for your contact details and other selected information so that we can deal with your request as efficiently and effectively as possible.

For example, if you send us an e-mail requesting information, we will use your e-mail address to respond to that enquiry.

From time to time, we may wish to contact you via e-mail, telephone or post. We provide site visitors with the option to opt out of this contact by providing the data protection opt-out at the bottom of each request form. You need to be aware that, by submitting the request form without opting out, you will be indicating your consent to receive marketing messages from ourselves, associated and non-associated companies, including e-mail marketing messages.

If you wish to opt out at a later date, then please contact us on 0500 848 263.

We use your personal details for these purposes only.

We keep the information you provide to us confidential. All our employees and any other data processors that may access or process your details must respect this confidentiality.

site security

We use appropriate technical security measures to protect your personal information. Our website incorporates 128-bit encryption technology, which means that the information being passed between you and us is encrypted so that it cannot be read or understood by unauthorised persons.

website logs

We cannot identify who you are when you visit our site. We will only collect your or your child's personal details when you provide them to us. We do not use any hidden software or cookies to collect user information. A cookie is software that allows a website user's details to be collected and used mainly to personalise a subsequent visit.

We record all visits to our website to help us to analyse site usage. We only log visits - not visitors - for this purpose.

access to personal details

If you would like to know what personal details we hold about you, you can e-mail us at mail@engagemutual.com or write to us at the address below. In order to provide these details, we will require proof of your identity. We also reserve the right to make a small charge based on the charges then currently prescribed by the relevant legislation. We will comply with the Data Protection Act and other legislation in relation to the disclosure of any information.

how do I get in touch?

If you have any queries on any aspect of our privacy policy, please contact:
The Data Protection Officer
engage Mutual Assurance
Hornbeam Park Avenue
Harrogate
HG2 8XE