A. If you have a savings and investment product or over 50's life cover plan, you can change your address details using our online service, alternatively you can send us a change of address in writing. As each product requires specific information to be sent to us, please select your product from the list above for full instructions. If you are unsure of the type of plan you have, please call us on 0800 169 4321† or email us at mail@engagemutual.com.
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A. If you wish to close your over 50s life cover plan, please write, enclosing the original policy schedule to :
Engage Mutual Customer Service Department
Hornbeam Park Avenue
Harrogate
HG2 8XE
You should be aware that if you close your policy the plan has no cash in value, the life cover will cease and you will be unable to reinstate it at any point.
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A. You can find out the value of your savings plan or single premium bond by using our online service, alternatively you can contact us on 0800 169 4321†.
If you require a surrender value for a former United Kingdom Civil Service Benefit Society with profits endowment policy, please contact us on 0800 169 4321†. This will then be issued in writing and posted to your home address.
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A. If you wish to cash in a policy or bond, please send us signed instructions (with both signatures if it is a joint policy) along with your original schedule to:
Customer Service Department
Engage Mutual
Hornbeam Park Avenue
Harrogate
HG2 8XE
If you cannot locate your original schedule please call our UK based customer service team free on 0800 169 4321† who will be happy to help, alternatively you can download the surrender form here. Please return this to the address above.
Proceeds will be paid by cheque to the policyholder only.
Please be aware that cashing in may result in surrender penalties and/or Market Value Reduction being applied to your policy or bond. If you would like to know more please call us for further information.
If you surrender or partially surrender your bond at any time or surrender your policy before it has reached the end of its term, this may result in a Chargeable Event and you may incur a tax liability.
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A. We are in the process of changing the timing of our statements and we will soon be sending all statements at the same time each year, rather than around your child's birthday. You will continue to receive an annual statement if the value of the CTF is £300 or more, or if any subscriptions have been made within the last statement period. If the value of the CTF is under £300 or if no subscriptions have been made in the last statement period, you will only receive a statement following the child's 4th, 10th and 15th birthday. However, a statement is available on request at any time for all account holders.
If you wish to request a duplicate statement please contact us either:
Child Trust Fund Department
Engage Mutual
Hornbeam Park Avenue
Harrogate
HG2 8XE
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A. In 2004, Engage Mutual became the trading name for Homeowners Friendly Society (HFSL). For more information on our organisation please see about us.
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A. You can change your bank details and/or payment method over the phone by calling us on 0800 169 4321†.
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A. Claim forms can be found in the appropriate section of this website.
Please select your type of plan:
Engage Mutual health cash plan
formerly PHSA - Medicaid health cash plan and Medicare private health insurance
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A. Your policy documents may take up to 5 working days to arrive. If you have not received them within this period please call us on 0800 169 4321† and we will gladly look in to it for you.
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A. We usually send out free gifts within 28 days of receiving your first premium. If you don't receive your free gift within 6 weeks, call us on 0800 169 4321† and we'll gladly look in to it for you. For further details please refer to the specific terms and conditions of your promotion.
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Yes. As long as the total monthly premiums
you pay on plans taken out after 1 January 2007 don’t exceed £75, you can take
out additional plans to build up a bigger cash lump sum for your loved
ones.
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