A. If you have a savings and investment product or over 50's life cover plan, you can change your address details using our online service, alternatively you can send us a change of address in writing. As each product requires specific information to be sent to us, please select your product from the list above for full instructions. If you are unsure of the type of plan you have, please call us on 0800 169 4321† or email us at mail@engagemutual.com.
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A. In order to cancel your life cover please write to us clearly stating the policy number you wish to cancel and ensure the letter is signed.
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A. You can find out the value of your savings plan or single premium bond by using our online service, alternatively you can contact us on 0800 169 4321†.
If you require a surrender value for a former United Kingdom Civil Service Benefit Society with profits endowment policy, please contact us on 0800 169 4321†. This will then be issued in writing and posted to your home address.
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A. If you wish to cash in a policy or bond, please send us signed instructions (with both signatures if it is a joint policy) along with your original schedule to:
Customer Service Department
Engage Mutual
Hornbeam Park Avenue
Harrogate
HG2 8XE
If you cannot locate your original schedule please call our UK based customer service team free on 0800 169 4321† who will be happy to help, alternatively you can download the surrender form here. Please return this to the address above.
Proceeds will be paid by cheque to the policyholder only.
Please be aware that cashing in may result in surrender penalties and/or Market Value Reduction being applied to your policy or bond. If you would like to know more please call us for further information.
If you surrender or partially surrender your bond at any time or surrender your policy before it has reached the end of its term, this may result in a Chargeable Event and you may incur a tax liability.
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A. We issue a statement around the time of your child's birthday each year which details the the number of shares purchased and the current value of the child trust fund. You can request this information at any time by calling us on 0800 169 4321†.
Please note: child trust fund valuations are not available online.
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A. In 2004, Engage Mutual became the trading name for Homeowners Friendly Society (HFSL). For more information on our organisation please see about us.
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A. You can change your bank details and/or payment method over the phone by calling us on 0800 169 4321†.
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A. Claim forms can be found in the appropriate section of this website.
Please select your type of plan:
Engage Mutual health cash plan
PHSA health plans
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A. Your policy documents may take up to 5 working days to arrive. If you have not received them within this period please call us on 0800 169 4321† and we will gladly look in to it for you.
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A. We usually send out free gifts within 28 days of receiving your first premium. If you don't receive your free gift within 6 weeks, call us on 0800 169 4321† and we'll gladly look in to it for you. For further details please refer to the specific terms and conditions of your promotion.
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A. Yes. You can increase your level of cover by taking out additional over 50s life cover plans. You can pay up to £50 in total premiums (or a total level of cover of £25,000) on plans taken out after 1 January 2007. Plans taken out before 1st January 2007 do not count towards these limits.
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