existing customers - child trust fund
In this section we have provided information on how you can manage your child’s child trust fund account.
If you can’t find the answer to your question don’t hesitate to contact a member of our UK based customer services team FREE on 0800 169 4321†, who will be more than happy to help.
manage your child's child trust fund
1. changes to personal details
To inform us of a change of address you will need the following information:
You can then provide us this information:
in writing
Child Trust Fund Department
Engage Mutual
Hornbeam Park Avenue
Harrogate
HG2 8XE
by phone
Please call our UK based customer service team FREE on 0800 169 4321†
If you need to change your or your child's name please inform us in writing to:
Child Trust Fund Department
Engage Mutual
Hornbeam Park Avenue
Harrogate
HG2 8XE
... and enclose a copy of one of the following documents as appropriate:
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marriage certificate
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divorce documentation
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deed poll
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birth certificate
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adoption order
If your name has changed please ensure the letter is signed with your old and new signatures.
If you believe that the child’s date of birth is incorrect, you will need to contact HM Revenue & Customs (HMRC). You can contact HMRC by telephone on
0845 302 1470.
2. managing your child’s account
You will receive an annual statement if the value of the CTF is £300.00 or more and additional subscriptions have been made during the statement period.
If the value of the CTF is less than £300.00 or you haven’t made any subscriptions during the statement period, you will only receive a statement in the year following the child’s 4th, 10th and 15th birthday. A statement is available on request at any time.
If you wish to request a statement please contact us either:
Child Trust Fund Department
Engage Mutual
Hornbeam Park Avenue
Harrogate
HG2 8XE
If you would like an up to date valuation of your child’s CTF account you will need to multiply the number of units they have by the current unit price. The unit price can be viewed on our fund prices page. If you don't know the current number of units your child has please contact us.
To be able to manage your child's CTF you must be the Registered Contact. You must be over the age of 16 and have ‘parental responsibility’ for the child. The Registered Contact will be the main point of contact until the child reaches the age of 16.
If you would like to become the Registered Contact simply complete our online application or call our UK based customer service team FREE on 0800 169 4321†and we will be happy to set this up for you over the phone.
If you would like to change the Registered Contact the existing Registered Contact must confirm that they agree to relinquish their position before another person can take over as the Registered Contact, except in certain circumstances. Please call our UK based customer service team FREE on 0800 169 4321† for further information.
Transferring your child's CTF from another provider to Engage Mutual couldn't be easier, after reading the key features, key investor information and the terms and conditions just print and complete a transfer form and return it to:
Child Trust Fund Department
Engage Mutual
Hornbeam Park Avenue
Harrogate
HG2 8XE
After we receive the transfer form we will then contact the existing CTF provider and take care of everything. Once the transfer has gone through successfully we will send you written confirmation.
If you would like to transfer your child's CTF to another provider it is simple and free of charge. However, you must be the Registered Contact or, if the child’s account has been allocated automatically by HMRC, the Revenue Allocated Account Correspondent.
To transfer from Engage Mutual to another provider you will need to speak to the provider you have chosen to arrange this for you.
This is a hard thing to ever have to consider and hopefully would never happen, but in the unfortunate event the child should die, consideration needs to be made on how to make a claim.
It is important we are notified of the child’s death as soon as possible. This can be done by either calling us on 0800 028 1112† or by writing to:
Child Trust Fund Department
Engage Mutual
Hornbeam Park Avenue
Harrogate
HG2 8XE
To process the claim as quickly and efficiently as possible we will need to see a certified copy of the Death Certificate with a signed covering letter providing instructions of where the claim should be paid to. Once we have received this the units will be sold on the day we receive all the relevant information, then the value of the account will be paid out. We will then return all the original documents
3. Boots vouchers
As a thank you for setting up or increasing a Direct Debit you will receive between £10 and £25 worth of Boots Vouchers.
setting up a Direct Debit for the first time:
Did you know that you qualify for an additional £5 Boots voucher by setting up your Direct Debit online.
increasing an existing Direct Debit for the first time:
Receive a £20 Boots voucher when you increase your existing monthly Direct Debit for the first time.
Vouchers will be sent within 6 weeks after the successful collection of your first Direct Debit payment.
Terms and conditions apply.
4. setting up or amending regular payments
You can set up and amend Direct Debits very easily on online, over the phone or in writing.
online
You can set up a new Direct Debit online or amend an existing Direct Debit online.
Please note we cannot accept changes to Direct Debits by email.
by phone
Call our UK based customer service team FREE on 0800 028 6241† and we will be happy to help.
in writing
Send your request to:
Child Trust Fund Department
Engage Mutual
Hornbeam Park Avenue
Harrogate
HG2 8XE
Please note:
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if you change your bank account it is important to let us know as soon as you can to ensure your subscriptions are kept up to date. All you need to do is call our UK base customer services team FREE on 0800 028 6241†
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Direct Debits can be set up to collect on either the 1st or 15th of the month for a minimum of £5
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we require a minimum of 10 working days to set up a new Direct Debit
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the total amount that can be paid into a CTF account within any subscription year cannot exceed £3,720 – this excludes the initial voucher amount and any subsequent payments from the Government. This is a limit per CTF and not a limit per contributor
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Payments are a gift to the child and cannot be returned to the payer.
If you wish to set up a standing order please request a form:
Child Trust Fund Department
Engage Mutual
Hornbeam Park Avenue
Harrogate
HG2 8XE
Standing Orders can be set up for payment on any day of the month.
Please note:
-
the total amount that can be paid into a CTF account within any subscription year cannot exceed £3,720 – this excludes the initial voucher amount and any subsequent payments from the Government. This is a limit per CTF and not a limit per contributor
-
Payments are a gift to the child and can't be returned to the payer.
5. making ad-hoc or one off payments
There are several ways that you can make additional ‘one off’ payments in to a child’s CTF account.
debit card
cheque
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you can make a one off payment to a CTF account with a cheque
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please make the cheque payable to ‘Engage Mutual Assurance’ and remember to place the CTF account number, child's name and date of birth on the reverse and send your cheque to:
Child Trust Fund Department
Engage Mutual
Hornbeam Park Avenue
Harrogate
HG2 8XE
direct credit
If you wish to make an ad hoc payment please request a form:
Child Trust Fund Department
Engage Mutual
Hornbeam Park Avenue
Harrogate
HG2 8XE
Please note:
-
the total amount that can be paid into a CTF account within any subscription year cannot exceed £3,720 – this excludes the initial voucher amount and any subsequent payments from the Government. This is a limit per CTF and not a limit per contributor
-
Payments are a gift to the child and can't be returned to the payer.
6. general child trust fund news
You may have heard in the news that the HMRC stopped issuing new Child Trust Fund vouchers as of 01 January 2011.
Despite this we’d like to reassure you that existing accounts will continue to operate as normal. This means you can still make additional payments into the account until the child’s 18th birthday.
If you have further questions please contact us on 0800 169 4321†and we will be happy to help in anyway we can.
If you have a child who does not have a child trust fund, but you would like to save on their behalf, you may wish to take a look at junior easy save, Engage Mutual’s tax exempt savings plan for children under 16.
