If you would like to get in touch with us, please find the appropriate contact details by selecting one of the following:
Engage Mutual
- general enquiries
- life claims
- health claims
former Ecclesiastical
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by telephone: 0800 169 4321†
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by telephone from overseas: +44 1423 855 000†
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by email: mail@engagemutual.com
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by post: Engage Mutual Customer Service Department
Hornbeam Park Avenue
Harrogate
HG2 8XE
Would you like us to call you back? Request a ring back now.
Our telephone lines are open 8am - 8pm, Monday to Friday & 9am - 4pm Saturday.
Our telephone lines are open 8am - 8pm, Monday to Friday & 9am - 4pm Saturday
To make a health cash plan claim, please download and complete the appropriate form below and post it to:
Engage Mutual Health
Claims Department
Hornbeam Park Avenue
Harrogate
HG2 8XE
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HCP claim form (pre June 2010) - [46 KB] Use this form if you wish to make a claim on your health cash plan and you took out your plan before June 2010. This means you have any of our products other than our Everyday, Deluxe and Superior products.
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HCP claim form (June 2010 onwards) - [49 KB] Use this form if you wish to make a claim on your health cash plan and you took out your plan from 1st June 2010. This means you have one of our Everyday, Deluxe and Superior products.
Further details of our claims process can be found in our existing customer section.
If you have any other queries please telephone: 0800 988 2129†
Our telephone lines are open 8am - 8pm, Monday to Friday & 9am - 4pm Saturday
If you are a former PHSA customer then you can contact us:
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by telephone: 0800 389 4433†
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by email: hcp.info@engagemutual.com
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by post: Engage Mutual Customer Service Department
Hornbeam Park Avenue
Harrogate
HG2 8XE
Our telephone lines are open 9am - 5pm, Monday to Friday.
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Medicaid health cash plan
If you wish to contact us regarding your Medicaid membership or premium payments then please use the following details:
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by telephone: 0800 389 4433†
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by email: hcp.info@engagemutual.com
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by post: Engage Mutual Customer Service Department
Hornbeam Park Avenue
Harrogate
HG2 8XE
To make a claim please download this form and return it with the appropriate documentation to the address above. Full details of how to make a Medicaid claim can be found in our existing customer section.
Medicare private medical insurance
If you wish to contact us regarding your Medicare private medical insurance then please use the contact details above.
To make a claim please download this form and return it to the address above. Full details of our claims process can be found in our existing customer section.
Our telephone lines are open 9am - 5pm, Monday to Friday.
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Our telephone lines are open 9am - 5pm, Monday to Friday.
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