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contact us

 

If you would like to get in touch with us, please find the appropriate contact details by selecting one of the following:

 
Engage Mutual

 - general enquiries

 - life claims

 - health claims

former Ecclesiastical


Engage Mutual

general enquiries

  • by telephone: 0800 169 4321

  • by telephone from overseas: +44 1423 855 000† 

  • by email: mail@engagemutual.com

  • by post:  Engage Mutual Customer Service Department
                   Hornbeam Park Avenue
                   Harrogate
                   HG2 8XE

Would you like us to call you back? Request a ring back now.

Our telephone lines are open 8am - 8pm, Monday to Friday & 9am - 4pm Saturday.


life claims

  • by telephone: 0800 028 1112

Our telephone lines are open 8am - 8pm, Monday to Friday & 9am - 4pm Saturday



health claims

To make a health cash plan claim, please download and complete the appropriate form below and post it to: 

Engage Mutual Health
Claims Department
Hornbeam Park Avenue
Harrogate
HG2 8XE     

  • HCP claim form (pre June 2010) - [46 KB] Use this form if you wish to make a claim on your health cash plan and you took out your plan before June 2010. This means you have any of our products other than our Everyday, Deluxe and Superior products.

  • HCP claim form (June 2010 onwards) - [49 KB] Use this form if you wish to make a claim on your health cash plan and you took out your plan from 1st June 2010. This means you have one of our Everyday, Deluxe and Superior products.

Further details of our claims process can be found in our existing customer section

If you have any other queries please telephone: 0800 988 2129

Our telephone lines are open 8am - 8pm, Monday to Friday & 9am - 4pm Saturday


If you are a former PHSA customer then you can contact us:
  • by telephone: 0800 389 4433

  • by email: hcp.info@engagemutual.com

  • by post:  Engage Mutual Customer Service Department
                   Hornbeam Park Avenue
                   Harrogate
                   HG2 8XE

Our telephone lines are open 9am - 5pm, Monday to Friday.

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Medicaid health cash plan

    If you wish to contact us regarding your Medicaid membership or premium payments then please use the following details:
  • by telephone: 0800 389 4433

  • by email: hcp.info@engagemutual.com

  • by post:  Engage Mutual Customer Service Department
                   Hornbeam Park Avenue
                   Harrogate
                   HG2 8XE

To make a claim please download this form and return it with the appropriate documentation to the address above. Full details of how to make a Medicaid claim can be found in our existing customer section.


Medicare private medical insurance

If you wish to contact us regarding your Medicare private medical insurance then please use the contact details above.

To make a claim please download this form and return it to the address above. Full details of our claims process can be found in our existing customer section.

Our telephone lines are open 9am - 5pm, Monday to Friday.

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former Ecclesiastical

  • by telephone: 0800 298 3542

  • by email: customer.services@engagemutual.com

  • by post:  Engage Mutual Customer Service Department
                   Hornbeam Park Avenue
                   Harrogate
                   HG2 8XE

Our telephone lines are open 9am - 5pm, Monday to Friday.

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your feedback matters

As a mutual organisation we would love to hear how you think we're doing and how we can improve.

Your feedback can help in so many ways, helping shape our products, processes and future direction.