meet our staff

So, if you're thinking about applying for a role with Engage Mutual or you like what you have seen here on the careers site, then take a look at how we've helped some of our employees develop and what they think about working for Engage Mutual.

Gary Gibson - Internal Auditor

what roles have you held within Engage Mutual?

I joined Engage Mutual on 2nd July 2007 as a Graduate Internal Auditor and the intention was for me to spend 18 months in the role, getting to understand the different departments within the organisation and then to be placed into an area that I was most suited to (and to suit the business demands).  However, after 12 months, I expressed an interest in remaining within Audit and the rest is history as they say!

how have you been supported in your current role?

I have been extremely fortunate in gaining employment with Engage Mutual as they are 100% dedicated to providing their staff with ongoing support and training.

Shortly after joining Engage Mutual, I was registered onto a couple of courses with the Institute of Internal Auditors (IIA) to learn more about the Internal Audit environment and IT auditing.  

My learning did not stop there and I was soon enrolled on the Certificate in Financial Planning course with the Chartered Insurance Institute (CII) and once I passed that I started studying for the Diploma in Internal Auditing (PIIA) qualification.

The support received from the HR department and my line manager has been excellent and they have always been on hand to provide any assistance needed.

Lorraine Eaton - Contact Centre Coach

what roles have you held within Engage Mutual?

I joined Engage Mutual in August 2005 and my first role was within Facilities as a Catering Assistant.

After 6 months I studied for the Certificate in Financial Planning (CFP), level 1 and passed.  I continued my catering role and after about one and a half years I was encouraged to apply for a role within the Customer Contact Centre for which I was successful.

After passing my CFP level 3 qualification I was given the opportunity to apply for the Contact Centre Coaching role after just one year.  Although I was a bit hesitant to start with, I was given lots of support which was a great help.

how have you been supported in your current role?

I was very well supported by the business and given a development plan to help me manage the step up from Contact Centre Assistant to Contact Centre Coach. 

There is always someone there when I need some help and support, as well as the reassurance I needed at the beginning.  It's been a big learning curve, but one that I've really enjoyed.