comments, suggestions, problems?

good or bad, we want your feedback…

As a mutual organisation, we’re run for your benefit, so it’s essential that you have your say in how we can develop and improve our business. Your feedback can help in so many ways, helping shape our products, processes and future direction.

We really do value everyone’s comments. After all, if we don’t hear from you how do we know if we’re doing a good job?

got a specific problem? We can help

If you’ve got a niggling problem with one of our products or if you’ve had a bad experience with our service, please get in touch and we’ll try to help. We always aim to get a clear understanding of the situation in the shortest possible time and we’ll be honest with you from start to finish.

There are 4 simple ways in which you can feedback to us:

• by email mail@engagemutual.com

• by telephone - 0500 848262

• by post - Customer Service Department              

                 Engage Mutual Assurance              
                 Gardner House               
                 Hornbeam Park Avenue               
                 Harrogate               
                 HG2 8XE

Below is a link to our complaints procedure.

like to share your thoughts, opinions and ideas? We’re
all ears

Providing feedback here is just one of the ways you can interact with us and get your point across – there are other ways too.

Our website is designed to give you plenty of other ways to join in. In our news and views section you can comment on a variety of articles and videos and take part in our regular polls.

So, don’t be shy - get involved!

how we've responded to your feedback

See your feedback in action to see how customer suggestions have helped us make important improvements to our service.