why we're different

we're a mutual

As a mutual organisation we're owned by our customers, not shareholders, and we are not part of a PLC. 

Businesses with shareholders have to make profits for investors and, for many, the need to pay dividends is paramount. Not so for us. With no shareholders to be accountable to, we can focus totally on generating profits which can be used for the benefit of all our customers.

Take a look at our video which helps explain mutuality without the confusion.   

we encourage our customers to have their say

Our status as a mutual means that we place our customers at the centre of everything we do. We will always listen to you, do everything we can to respond to concerns and suggestions and seek feedback and input on major developments.

Voting at our Annual General Meeting (AGM) is one way our customers can get involved and influence the business – you can vote to elect the Directors that work for you, give your opinions on the way we are run and ask any questions you might have.

There are plenty of other ways to have your say and you can get involved as much or as little as you like:

• you can join our customer panel which gives you a direct way of getting your views across by taking part in a variety of different activities from questionnaires to focus groups

• you can also give us your feedback online on a variety of different subjects from your thoughts on our products and services to your opinions on future developments, the charities we support and much more

• our news and views section of our website contains lots of interesting articles, videos and polls for you to read and take part in and we would love to hear from you.

as a mutual, we’ve got friends

Mutual businesses like to stick together – after all, we’re all run for the benefit of our customers. That’s why we are an active member of 2 trade bodies that represent mutual insurers, friendly societies and other financial mutuals in the UK.

• the Association of Financial Mutuals - aims to develop and support a strong mutual insurance sector. To find out more go to www.financialmutuals.org

• Mutuo - is an organisation which promotes the interests of the mutual sector to Government, media and other decision makers.  The Mutuals’ Forum, which this year took place on 22 November in London, gathered together speakers from leading mutual businesses, mutual advocates as well as senior politicians. Produced by Mutuo, this event was proudly supported by Engage Mutual for the 5^th year running.