usability testing on the new Engage Mutual website

In December 2009, customer panel members took part in usability testing on the new Engage Mutual website prior to launch.

Members took part in a 60 minute qualitative, in-depth interview using a prototype of the new website. They were asked to give their opinion and feedback on the new site, the layout and design, imagery and content, navigation and the new functionality.

This provided valuable insight and feedback into the design and content of the new site and many changes were made to the site in response to this usability testing.

Engage Mutual Assurance is a trading style of Homeowners Friendly Society Limited (HFSL) and its wholly owned subsidiaries. HFSL is authorised and regulated by the Financial Services Authority (FSA).

This website is intended for use by UK residents only and does not constitute advice. If in doubt as to the suitability of a product you should seek independent advice. Products are provided by HFSL except where otherwise stated.

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