got something to say...we're listening!

As a mutual organisation, we're owned by you and run for you, so it's essential that you have your say in how we can develop and improve our business. Your feedback can help in so many ways, shaping our products, processes and future direction.

There are 4 ways that you can contact us : email, phone, post or by using our simple online form. 

We really do value everyone's comments. After all, if we don't hear from you how do we know if we're doing a good job? We want to know what we do well, when we don't get it right and how we can improve, so please get in touch as we are listening!

did you know that as a result of your feedback...?

• over 50s life cover policy holders now have the opportunity to make nominations to registered charities

• we have made improvements to the health cash plan letters that we send out to you by removing jargon and making them clearer and easier to read

• we've introduced a new Funeral Plans product and added 'Legal Charge' as a free addition to the over 50s live cover product.  

We continue to make significant changes to our business following feedback we receive from you. You can find out more in our feedback in action section.

You can also see what our customers are talking about right now in our current talking points section.

got a specific problem?

Engage Mutual strive to provide a high quality and fair service to all our customers, but sometimes things can go wrong. 

If this has happened to you and you have a complaint or something you'd like to talk to us about then please contact us straight away. Visit our complaints section for more information on how to get in touch with us and learn how we respond and action your complaints. 

thank you

As a result of our customer’s feedback, Engage Mutual has been able to make lots of different improvements and enhancements to the way we work to provide a better service for all our customers and we would like to say thank you.

We want more of your feedback. We do listen and we really want to hear from you so please let us know when we have done something well or where we could have done something better. 

Although we try our hardest to action as many suggestions as possible, we can't always implement everything and we send our apologies if we are unable to meet your request.