As a mutual organisation, we’re owned by and run for our customers. Our vision is 'to be the best customer owned business' and our mission is 'helping people help each other live the second half of their lives'.
We're what's known as a friendly society and this means we can offer certain tax exempt savings products. Through ourselves and our wholly owned subsidiaries we offer a range products and services including tax exempt regular savings and non tax exempt life insurance, health and investment products. All are designed to help you manage your finances with confidence.
We’re approachable too. You’re not dealing with a financial giant but we’re not a minnow either – we currently help over 500,000 customers of all ages. With our headquarters based in Harrogate, North Yorkshire, when you contact us or give us your feedback you are talking to our UK based customer services team.
We believe in giving something back. With your help, we play a very active role in the community and are involved in a variety of community initiatives. We also support a range of charities and our staff regularly pull together to help raise money for some really deserving causes.
Our aim is that customers will truly benefit from their membership of the organisation, be that from initiatives such as 'engage with your community', gaining assistance for a charity you support or simply from the first class service we offer.
we've been awarded gold
We've been recognised as an Investors in People (IIP) organisation since 2001, which means that this is not only an excellent place to work but confirmation of a capable workforce dedicated to providing great customer service.
In 2012 we were pleased to announce our Investors in People Gold accreditation.
Investors in People is the UK's leading people management standard. At the heart of its framework is a simple idea - that the success of an organisation depends on its employees. The IIP states that "Gold represents achievement of world-class best practice" and we have been particularly praised for our commitment to the development and continued wellbeing of our staff.
we join an elite group:
only 3 per cent of organisations assessed for IIP have achieved Gold
we are one of only 600 organisations nationally, with just 50 of those from Yorkshire, who have been awarded the Gold standard.