customer area
customer panel
your views count - join our Customer Panel today!
We are delighted to offer you the chance to join our Customer Panel and have your say on product development, improvements to our services and how we can communicate with you better.
As we are committed to being a mutual organisation we always put our customers at the heart of everything we do. To have customers challenging the products and services they use makes complete sense to us and talking with our customers is vital if we are to meet customer expectations. Therefore we believe it is essential for us to understand your views.
don't worry you won't be inundated!
As a member of the Customer Panel, you may be invited to take part in a number of tasks throughout the year. The exact number will depend on the type of task you specify an interest in and what we are working on at the time. You can choose how much you want to be involved and your participation is entirely voluntary.
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how can I be involved?
There are many different ways you can be involved with the customer panel, including:
- completing questionnaires or surveys by email, phone, post or face-to-face
- reviewing our product information before it is printed
- being part of a focus group
- becoming a 'mystery shopper' - anonymously testing our products & services
- being a 'customer champion' - challenging our customer care practices
- attending our Annual General Meeting
- being an invited guest at special customer events
- possibly making more regular commitments to an improvement group
All we ask is that you are one of our customers or have taken out a savings plan on behalf of your child.
join today!
Complete the online form by Tuesday 1st July 2008 and you will be entered into a Prize Draw to win £100 worth of Boots vouchers*.
If you would like to get involved, join the engage Customer Panel today!
* Prize Draw Terms & Conditions
engage Mutual Assurance is a trading name of Homeowners Friendly Society Limited and its wholly owned subsidiary engage Mutual Funds Limited. Both are authorised and regulated by the Financial Services Authority.